14:30 - 15:15 (2:30 PM - 3:15 PM)
The Home Office is the lead government department for UK immigration and passports, drugs policy, crime, fire, counterterrorism and police. In 2016, the Home Office was appointed the “pathfinder” for moving to cloud enterprise resource planning and improving consolidation efficiency and service delivery. In this session, Nick McGrath will discuss the implementation, including how it improved the user experience, particularly for front-line staff, and reduced the time key workers spend on self-service. He will explain the progress made to date, as well as the plans for the next phase, including data management to improve the key performance indicators used in monitoring and managing key services.
Westbourne Suite 3 & 4