Agenda

  • Welcome

    8 October 2019

  • Day 1

    9 October 2019

  • Day 2

    10 October 2019

  • 14:00 - 18:00 (2:00 PM - 6:00 PM)
    Business leaders and functions place an increasing demand on global business services (GBS) to adopt digital technologies and create more agile organisations to support business needs. As digital technologies offer many new opportunities, they equally challenge GBS leaders to change from a labour arbitrage focus to a customer-centric delivery model. In this interactive workshop, participants will learn The Hackett Group’s approach to adopting innovation in GBS from experienced advisors.
    Where
    Beech Suite

  • 14:00 - 18:00 (2:00 PM - 6:00 PM)
    Creating competitive advantage by leveraging supply markets is critical for procurement functions. However, not many companies have the capabilities to contribute to the company’s innovation, support increased customer satisfaction and loyalty, and allow them to effectively protect the business by managing risk and obligations. For today’s modern world, isolated strategic sourcing and supplier management methodologies need to be overhauled with an end-to-end value-focus approach to optimally manage all aspects of supply categories to meet business objectives. During this session, The Hackett Group’s advisors will share insights in the emergence of true category management and revamped supplier management as well as how advanced functions are upgrading their capabilities.
    Where
    Oak Suite 3

  • 14:00 - 18:00 (2:00 PM - 6:00 PM)
    Given the speed of digital technology innovation and evolving capabilities such as smart automation and analytics, your investment prioritisation challenge is more complex than ever before. In this interactive workshop, participants will learn how to leverage The Hackett Group’s latest implementation tools, research and experience to evaluate the best sequencing for improvement.
    Where
    Oak Suite 1 & 2

  • 08:30 AM - 08:45 AM
    Where
    Westbourne Suite 3 & 4

  • 08:45 AM - 09:30 AM - Westbourne Suite 3 & 4
    To enable AstraZeneca’s growth through innovation strategy, its global finance team is getting “fit for the future.” Bobby Abraham will share how the finance organization is overcoming the challenges of a large federated business spread across several countries and management by consolidating the company’s ERP system and improving its enterprise planning and management reporting platforms. Specifically, he will address four critical initiatives: cleansing data, sorting out systems, enhancing operating model, and moving towards global standard processes. In addition, he will discuss how they are investing in people making this change happen, not just technology and tools.

  • 09:30 AM - 10:30 AM
    Digital disruption is reshaping business, forcing companies to rethink their operating model and raise the performance bar. In this session, David Ketchin provides insight on how digital is redefining world-class performance for business services functions, improving agility and fostering continuous innovation. The presentation will showcase how companies are modernising technology and data architectures, upgrading talent, establishing specialty teams, and developing new ways of working to capitalize on the digital opportunity and responding to its challenges. David will also share insight on how to define a path to the successful transition to a digital operating model.
    Where
    Westbourne Suite 3 & 4

  • 11:00 AM - 11:45 AM
    In this session, Al Williams will share how Barclays aligned its procurement results with measurable financial benefits. Specifically, he will discuss how they successfully implemented advanced technologies across its source-to-pay process and created a category-aligned structure using agile ways of working. Al will also share lessons learnt and next steps.
    Where
    Westbourne Suite 3 & 4

  • 11:45 AM - 12:30 PM
    Philip Read will trace Tetra Pak’s journey to world-class performance, which it achieved in 2019. This story has a beginning, middle and future. The beginning consists of a short summary of Tetra Pak, the purpose of human resources, the five different client segments that need to be served and the service portfolio that was created to meet those needs. The middle is the metamorphosis – from caterpillar to butterfly – including all the key elements: organisation, people, technology, data, skills, stakeholder management, courage and risk taking, and the results in terms of efficiency and effectiveness. Finally, Philip will briefly cover the vision for the future.
    Where
    Westbourne Suite 3 & 4

  • 13:30 - 14:15 (1:30 PM - 2:15 PM)
    In this session, Fraser Kirk will draw on experiences transforming business services over many years at Brambles, Coca-Cola European Partners, Citi and 3Com. He will share critical success factors that have delivered significant benefits, including the importance of the operating model, change management, business partnering and technology enablers to make global business services (GBS) work. Finally, Fraser will discuss the value of GBS.
    Where
    Westbourne Suite 3 & 4

  • 13:30 - 14:15 (1:30 PM - 2:15 PM)
    In this session, hear from Jonathan Bearn on how Rolls-Royce partnered with Coupa in its Indirect Procurement Excellence (IPEX) programme to transform the way Rolls-Royce spends £2bn whilst providing the platform to reduce this spend year on year. Established due to a need for increased control, accountability and visibility of Rolls-Royce’s indirect spend and as a result of feedback from stakeholders through an annual engagement survey, the IPEX programme transformed a complex, nonstandard system landscape to a more simple, straightforward and powerful procurement platform. The result is making the purchasing process simpler for all involved.
    Where
    Beech Suite

  • 13:30 - 14:15 (1:30 PM - 2:15 PM)
    As part of Bayer’s digital transformation, the company developed a prediction platform that leverages data for better decision-making. In this session, Silja Salge and Michael Holtkotte will share how the platform enables the organisation to work smarter to serve its customers and optimise how it uses its resources. Specifically, they will showcase the platform, which not only automatically calculates predictions but also conveys insights by including different types of explaining factors. In addition, Silja and Michael will explain how predictions are calculated based on standard statistical forecasting and machine learning algorithms, drawing upon the central data warehouse that hosts enterprise data, external market insights and macroeconomic data. The solution is for the instance being applied to the supply chain to forecast sales quantities on the stock keeping unit level up to 36 months in advance.
    Where
    Oak Suite 3

  • 14:30 - 15:15 (2:30 PM - 3:15 PM)
    The Home Office is the lead government department for UK immigration and passports, drugs policy, crime, fire, counterterrorism and police. In 2016, the Home Office was appointed the “pathfinder” for moving to cloud enterprise resource planning and improving consolidation efficiency and service delivery. In this session, Nick McGrath will discuss the implementation, including how it improved the user experience, particularly for front-line staff, and reduced the time key workers spend on self-service. He will explain the progress made to date, as well as the plans for the next phase, including data management to improve the key performance indicators used in monitoring and managing key services.
    Where
    Westbourne Suite 3 & 4

  • 14:30 - 15:15 (2:30 PM - 3:15 PM)
    Avon, a leading social selling beauty company, has been transforming their IT function and technology landscape in support of the company’s digital agenda and goal of returning to growth. This session explores the challenges and opportunities of driving the required people, process and technology changes on a global basis, as well as some of the implementation considerations and decisions faced along the way.
    Where
    Beech Suite

  • 14:30 - 15:15 (2:30 PM - 3:15 PM)
    In 2018, NOVARTIS Business Services started a profound transformation to simplify the ways it works and become truly customer centric. As part of this major and very ambitious transformation, its People & Organisation (formerly known as human resources) function has taken a leading role to evolve and deliver highly efficient and effective services. In this session, Stephan Maluck and Farid Basir will present NOVARTIS HR’s achievements – and plans – to deliver digital world-class performance, focusing on payroll and onboarding and the use of robotics process automation and paperless processes.
    Where
    Oak Suite 3

  • 15:30 - 16:15 (3:30 PM - 4:15 PM)
    The IBM Support team is transforming client experiences across over 7,000 IBM products by applying Watson technology. Analytics, cloud and cognitive technologies increasingly make up the fabric of client support operations, enabling companies to deliver modern, seamless and personalised support. The industry predicts that by 2022, 72% of customer interactions will involve machine learning applications, chatbots or mobile messaging. Join us for this session to learn how IBM is utilising these emerging technologies right now.
    Where
    Westbourne Suite 3 & 4

  • 16:15 - 17:00 (4:15 PM - 5:00 PM)
    Global business services (GBS) in Equinor was established 20 years ago and built on an integrated shared services concept with responsibility for seven functions, including information technology, real estate and facility management, human resources, and finance and control. The shared services model has successfully standardised processes, increased efficiency and enabled new ways of working for the whole company. During the past five years, the organisation has transformed from a high-cost to a lower-cost shared services provider. This journey has included the outsourcing of services and substantial efforts to increase customer and user satisfaction. GBS will be an important contributor in transforming Equinor into a broad and more competitive energy company that also involves new energy activities. The energy industry is changing and so must the shared services business. The ability to operate within lower margins and striking the right balance between standardisation and tailored solutions will be key in a more digitalised Equinor.
    Where
    Westbourne Suite 3 & 4

  • 17:30 - 18:15 (5:30 PM - 6:15 PM)
    To realise the improvement benefits of digital transformation, organisations need to transform their talent profiles. However, in the face of a significant global talent crunch, organisations no longer rely primarily on acquiring these new skills. Instead, they must reskill existing staff, equipping them to handle new responsibilities such as working in agile ways, programming robots and managing a virtual workforce, integrating and analysing data, and measuring and improving processes. This session will also showcase The Hackett Institute’s Certified GBS Professionals, Certified Enterprise Analytics Professionals and continuous learning programmes, including master classes in robotic process automation and working capital management.
    Where
    Westbourne Suite 3 & 4

  • 17:30 - 18:15 (5:30 PM - 6:15 PM)
    Intelligent automation is on the top of the list of every CFO and finance organisation. Yet, identifying the right automation opportunities and evaluating the business value can be very challenging. Join Dr. Martin Naraschewski and Marco Grosse to learn how to identify tangible automation opportunities in finance and quantify the savings they can generate. Attend this session to: 1) get in-depth insights into the challenges that even high-performing companies still face; 2) learn the substantiation of improvement opportunities, as well as robust estimates of the savings that companies can expect from finance automation; and 3) see where finance is heading within the next few years.
    Where
    Beech Suite

  • 08:00 AM - 08:45 AM
    Digital disruption has redefined world-class performance for business services functions. In this session, The Hackett Group’s latest selling, general and administrative expense (SG&A) world-class performance metrics will be shared, including the quantified results organisations can expect to realise from digital transformation. In addition, Ian Tyler and Tom Kellaway will showcase The Hackett Group’s continuous transformation platform, Quantum LeapTM, which digitises benchmarking, ongoing measurement and initiative tracking processes – the foundation for any successful transformation effort.
    Where
    Westbourne Suite 3 & 4

  • 08:00 AM - 08:45 AM
    A cognitive enterprise modernises the core workflows in a business for greater agility, efficiency and continuous innovation. New technologies have created an unprecedented opportunity for professionals to work smarter and respond in real time to the unpredictable nature of the business, marketplace, and customers it serves. In this session, Sameer Jalundhwala will explore an operating model for the cognitive enterprise. He will illustrate how intelligent workflows integrate data, skills and technology to eliminate, automate and augment tasks, generating actionable insights for unique competitive advantage.
    Where
    Beech Suite

  • 09:00 AM - 10:00 AM
    Finance leaders need to develop new competencies and commit resources to realise the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Martin Wolleswinkel, Paul Morrison, and Kenny Hunt will discuss the digital pillars that finance organisations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, they will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.
    Where
    Westbourne Suite 3 & 4

  • 09:00 AM - 10:00 AM
    Procurement leaders need to develop new competencies and commit resources to realise the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Christopher Sawchuk and Mélani Flores will discuss the digital pillars that procurement organisations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, they will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.
    Where
    Beech Suite

  • 09:00 AM - 10:00 AM
    Human resources (HR) leaders need to develop new competencies and commit resources to realise the potential of digital transformation. Knowing where, and how, to unlock digital value is imperative. In this session, Harry C. Osle and Dorothée El-Khoury will discuss the digital pillars that HR organisations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, they will discuss deploying new technologies, blending digital and traditional HR staff skills, moving from foundational to advanced analytics capabilities, and transitioning to a new HR organisational structure and roles.
    Where
    Oak Suite 3

  • 10:30 AM - 11:15 AM
    Within a very short time frame, the Novo Nordisk finance organisation has managed to run a project leveraging natural language generation to create a digital decision-support solution by standardising and automating all monthly management reports delivered from operations. The solution is linked to both internal and external data sources that automatically deliver insights into how well all the operating markets are performing. The solution is available on all devices and integrated into both a Qlik Sense solution and chatbot available to the entire organisation. The session will take a deep dive into how the solution was developed and how it is being used today with a perspective on future trends in financial planning and analysis.
    Where
    Westbourne Suite 3 & 4

  • 10:30 AM - 11:15 AM
    This will be a facilitated interactive discussion about what global business services (GBS) organisations will look like in five years, and what key actions they should take now to be ready for the radical changes that are coming. This session will guide you through The Hackett Group’s Service Delivery Model 2025 to highlight key changes we expect to see and share the top actions we believe GBS organisations should start to address now, covering all aspects of the service delivery model, including organisational design, talent management, partnering and digitalisation. The interactive session will provide an opportunity for GBS professionals to share their own perspectives and challenge our vision of the future.
    Where
    Beech Suite

  • 11:30 - 12:15 (11:30 AM - 12:15 PM)
    In this session, Ruth Bromley will share with you the approach HEINEKEN has taken to prepare its procurement function for a digital future. To begin the journey, HEINEKEN first had to enable its decentralised organisation to come together as one procurement team, building a community around the globe. From there, the team installed a core technology suite in record time to all 70 countries to allow them all to speak the same business language using the same data. Having gained the confidence of the business – through both demonstrated results and a broad and varied people development programme – the team is now looking to take procurement enablement to the next level, allowing a clear focus to develop a sustainable business for the future.
    Where
    Westbourne Suite 3 & 4

  • 12:15 - 13:00 (12:15 PM - 1:00 PM)
    Where
    Westbourne Suite 3 & 4

  • 13:00 - 13:15 (1:00 PM - 1:15 PM)
    Where
    Westbourne Suite 3 & 4